How do I clean a tank before first time use?
-This is an easy process. DO NOT use acid first.To remove any chemicals or welding lubricants from your new tank, you must first run a cleaning cycle with a caustic solution. We recommend running two separate cycles for absolute cleaning. Do not use an acid first, as a white residue will form. You must always clean your tank after receiving it from the factory.
Where is my tank?
-After your purchase, our shipping team will be in touch with you to discuss logistics for shipment and receiving. If you are not contacted, please reach out to firstname.lastname@example.org. Please provide us with a desired ETA, and we will get it to you on time. Be prepared with a forklift and several helping hands to unload. FOB is your destination.
If something is missing or broken, what do I do?
- Sometimes things get lost in the shuffle, while we do our best to avoid this, we always stand by our warranty and customer support. Please contact our support team at our office for immediate assistance. We will send parts to you that same day. If we do not have the parts in stock, we will find someone who does and mail it to you. We got you covered!
What is the purchasing policy?
-We will accept a 50% down payment on your full invoice to hold the tanks in your name. We hold tanks for up to 60 days. In order to complete your purchase and have the tanks shipped to you, we require full payment of your entire invoice. Please see our financing page for companies we work closely with. https://www.apexbrewingsupply.com/pages/financing
Can I buy a tank that is not in stock yet?
-Of course you can! You may make a holding deposit on incoming inventory, or you may pay in full and have it shipped when it arrives. We have ETA's on our incoming stock, but due to the fluctuation in customs timing, we do not guarantee a date. You are notified as soon as it comes into our warehouse, then it takes 2 days to be tested and prepped for shipment.
What is the warranty exactly?
-We test all our tanks for optimum quality before placing our 3 year warranty on them. This covers any issues with the tanks function that would be considered a factory error. We also replace broken or faulty parts should this occur in the 3 year warranty period. The warranty becomes absolutely void if you make any alterations or fabrications to the tank after purchase. We do not guarantee other peoples handy work.
Do you build brewhouses?
-Yes, we build them to order. We also have a few in stock that are standard brewhouses. Call us with your vision and we will build it. Please provide us with the type of heating element you want, along with electrical requirements and all the details you know about.